Site Manager II
Site Manager IIJob LocationsUS-IL-UNIVERSITY PARKRequisition ID2023-16356# of Openings1Category (Portal Searching)Administrative/ClericalPosition Type (Portal Searching)Regular Full-TimeOverviewThe Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s).
This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.
ResponsibilitiesManages & oversee all services contracted by client at the assigned site by providing exceptional customer service & qualityEvaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environmentManages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectivelyManages status reports, productivity reports, and other source documents to ensure optimal performance is met by staffFunctions as a liaison between the client & CBPSPrioritize and schedules all work including overflow work to backup facilityEnsures proper maintenance and usage of all equipment and suppliesConducts staff meetings to ensure communication of corporate policies and goalsManages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staffEnsures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goalsInterfaces with the client, operations team, and corporate departments as necessaryQualificationsAssociates Degree preferred or comparable work experience 3 yrs.
supervisory exp.
as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employeesCommunicate effectively with diverse groups and clientsExhibit ability to establish personal credibility with customers and staffAbility to execute and deliver the highest quality and production and customer serviceEstablish challenging, constructive, and open workplace cultureWork with peers & team to establish departmental decisions, processes & ensure standardized activitiesAbility to work in stressful situations and meet deadlines efficientlyCreate a customer focused environmentExcellent written and oral communication skillsStrong organizational, administrative, record keeping & time management skillsStrong team approach to business ethicsMust have excellent follow through skillsPHYSICAL DEMANDSOccasionally lifting and/or moving of up to 50 lbs.
What We Offer:
Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from withinA company focused on creating a positive work and client environmentEmployee discounts on entertainment, products, and services nationwide!Come Join Our Team!Connect With Us!Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
Recommended Skills Administration Business Efficiency Business Ethics Customer Service Forecasting Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.
ResponsibilitiesManages & oversee all services contracted by client at the assigned site by providing exceptional customer service & qualityEvaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environmentManages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectivelyManages status reports, productivity reports, and other source documents to ensure optimal performance is met by staffFunctions as a liaison between the client & CBPSPrioritize and schedules all work including overflow work to backup facilityEnsures proper maintenance and usage of all equipment and suppliesConducts staff meetings to ensure communication of corporate policies and goalsManages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staffEnsures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goalsInterfaces with the client, operations team, and corporate departments as necessaryQualificationsAssociates Degree preferred or comparable work experience 3 yrs.
supervisory exp.
as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employeesCommunicate effectively with diverse groups and clientsExhibit ability to establish personal credibility with customers and staffAbility to execute and deliver the highest quality and production and customer serviceEstablish challenging, constructive, and open workplace cultureWork with peers & team to establish departmental decisions, processes & ensure standardized activitiesAbility to work in stressful situations and meet deadlines efficientlyCreate a customer focused environmentExcellent written and oral communication skillsStrong organizational, administrative, record keeping & time management skillsStrong team approach to business ethicsMust have excellent follow through skillsPHYSICAL DEMANDSOccasionally lifting and/or moving of up to 50 lbs.
What We Offer:
Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from withinA company focused on creating a positive work and client environmentEmployee discounts on entertainment, products, and services nationwide!Come Join Our Team!Connect With Us!Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
Recommended Skills Administration Business Efficiency Business Ethics Customer Service Forecasting Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
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